Every review answered. In your words.
Nine in ten diners expect a reply. Most kitchens never find the time. We write every one in your words, and anything negative waits for your OK. Pickup orders come to your phone too, with no app taking a cut.
$199 a month. Everything in. Cancel any month.
Usually live within two business days
Three questions
If you answer yes, no, yes, then this was built for you.
1. Do you think replying to your reviews matters?
Diners have already decided that it does. Nine in ten expect a business to reply, and four in ten say they will not use one that never does. It is not about the star rating. It is that a reply is the only proof a stranger has that somebody is paying attention.
2. Do you get round to replying to all of them?
Almost nobody does, and the reason is the clock, not the will. A fifth of people now expect an answer the same day, a third by the next, and four in five within the week. That is a job for somebody who is not carrying plates. And rushing it does not help: half of diners say a generic reply puts them off, so a fast template is its own problem.
3. Would you rather keep the commission on a pickup order?
A pickup order through a delivery app still costs you a cut, on a meal you cooked and they walked in to pick it up. Your own ordering link goes on your Google listing, above theirs, and the order arrives as a text on your phone. Nothing in the middle, nothing taken out.
Said yes, no, and yes? That is the whole service. We write the replies, you approve anything negative, and the orders stop going through somebody else. $199 a month.
Figures from BrightLocal's Local Consumer Review Survey 2026, a panel of 1,002 US adults. We did not run this survey and we do not sell it. Read it →
Seven things, one price
All seven are in the $199 a month. The only extras are the two below, and most buy neither.
Your name online
1 Your reviews get answered
Every one, in your words.
We write the reply and put the good ones up. Anything negative gets more care, not less: it reaches your phone with a calm reply already written, and waits. Nothing goes up until you say so.
See it on your listing →2 Every diner gets asked
Not only the happy ones.
Your own code on table cards, takeout bags and the counter, so the people who had a good night are as likely to say so as the one who did not. Asking only the happy ones is against Google's rules and they punish the restaurant for it.
See the code and the cards →3 A report once a month
What a month of reviews actually said.
Written for somebody running a kitchen, not an analyst. What people keep praising, what keeps coming up, and the one thing worth fixing next month.
Read a real one →Orders, without the apps
4 Orders come to your phone
Pickup orders and table requests. Both skip the apps.
From Google Maps. Somebody taps Order online and gets a list of the delivery apps. We put your name in it, marked the one you would rather they used. From your website, through the chat. Either way it arrives as a text from the diner's real number.
Normally they pay at your counter: no card machine, nothing to charge back, no commission. Want the money first? Reply with your own payment link. Your call, order by order.
A table request works the same way. How many, which day, what time. Nothing is held until you reply. Somebody asking at 11pm gets no answer from a ringing phone. The text is still there in the morning.
See the Order online list → Try the demo restaurant →5 The questions get answered
The ones you are asked all day.
Are you open Mondays, do you do vegan, is there parking, can I bring the dog. This is the chat on your own website, or on the ordering page we host if you have none. It only ever says what you told us to say, so it cannot invent a policy you do not have.
Ask it something →Getting them back
6 A reason to come back
The second visit is where the money is.
A loyalty card in the chat. Order five times, the sixth garlic bread is free. It counts on the diner's own phone, and the claim lands in the order text so you see it before you give anything away. The number and the reward are yours to set. We never invent one for you.
See the card working →7 Your posts get written
So the page is not three years old.
Four posts a month, on your Instagram and on your Google listing, where people are already looking you up. Fresh photos go on the listing too. Every one is checked against the rules Google rejects on.
See a month of them →And if you need a website, we build one with the chat and the ordering already in it, $1,200 once, no monthly fee for the site itself. No website today? We host your ordering page free, so the Google route works from day one. See what we build →
If your photos are the weak part, we book a photographer in your town, brief them on the six pictures a listing and a month of posts need, and hand you the edited set to keep, $750 once. Most restaurants never need it: if your own pictures are good, use those.
Here's a reply. Judge the writing yourself.
The review (2 stars)
"Waited 35 minutes for our food on a Tuesday with maybe six other tables in the room. Fries were cold when they finally came. Our server Marcus was lovely, that's the only reason this isn't one star."
What we'd write, held for your OK
"Thirty-five minutes on a quiet Tuesday isn't right, and cold fries after that wait is worse. That's on the kitchen, not on Marcus, and I'm glad he looked after you. I've walked the timing through with the line this week. If you'll give us another go, ask for me at the door and I'll make sure it lands better."
Written for a restaurant that doesn't exist. Note what it does: it names the wait, the fries and Marcus, and it doesn't thank anyone for their valued feedback. A reply like this would never post on its own. It goes to your phone and waits.
Want five written against your own reviews, free? Ask here →
What changes
Four jobs. Tap any one to see how it works.
How it works
Three steps, and only the first one needs you for more than a moment.
A short walkthrough that plays itself. Setup is written out click by click in the setup guide.
Before you buy, the honest version
Every diner, not just the happy ones.
Everyone sees the same QR code. Filtering to only the happy ones breaks Google's rules, and the FTC treats review suppression as deceptive, so we will not do it.
We will not promise a better rating.
Nobody honest will. Google will even draft replies free on some accounts and the writing is fine, but it still needs you to log in and press send, every time, forever.
Google reviews only.
Not Yelp, not TripAdvisor, not OpenTable. Facebook retired star ratings, so no tool can reply to those. We do handle your Instagram and your Google listing posts.
Anything negative waits for you.
It reaches your phone with a calm reply already written and waits. There is no setting that turns this off. Anything already posted can be edited or deleted from your Google profile at any time, by you or by us.
Held replies come to you once a week in one message, so you are not pinged all day. A one star comes straight away, because that one should not sit. If we hear nothing for seven days we leave that review alone rather than chase you.
AI writes the first version. A person checks it.
Nothing posts under an invented employee name. Replies go out as your restaurant, because that is whose name is on them.
A person reads every review. That is the point.
ReplyPlate is run by one person, and a good part of the work is done by hand. That is deliberate. It is why nothing goes out sounding like a form letter, and why an angry review meets a human before it meets your customers.
The honest trade: your reviews get worked every business day, not within a minute of landing. If you want a robot that answers in ten seconds, Google will do that free. We think the ten seconds is the least valuable part.
We will not text your diners.
Texting strangers in the US carries damages of hundreds of dollars a message. We ask with a printed code instead, and a code left in the office drawer gets you nothing, which is why we tell you where to put it and count what it brings in.
If you leave, you keep the work.
Every reply we posted stays up, in your name, and we never take them down. Your review code keeps working forever, because it points at Google and not at us. We come off your Google profile the same day you say so. Nothing you paid for gets switched off behind you.
If $199 is the difference between tight and fine this month, don't buy it.
It will still be $199 in the autumn, and that is our real price, not an introductory rate.
Software, a freelancer, or us
Software you operate is still a job you have. Podium, Birdeye and the rest are tools you log into, sold per location and usually on a contract. The writing is still yours to do.
There are $10 tools that draft replies, and they are real. One review, one reply, emailed to you. Nobody asks your diners for reviews, answers your website, takes an order or writes your posts. And the cheap ones post on their own, so a one star review can be answered in public before you have read it. Here, anything negative waits for your OK.
A freelancer will give you as many posts as we do, and almost never your Google reviews. Ask before you sign.
We do the work. One flat price, no dashboard, no contract, and the website chat and ordering are in it rather than sold on top.
The full comparison, what hiring really costs, and 16 more questions →
One price. Everything in it. $199 a month.
Your other options are to leave it, do it after close, or hire someone, which we estimate at about $850 a month at the very least. That is our own low-end estimate for comparison, not a quote. Here is the working.
- A reply written to every new Google review, in the words you'd actually use, and the good ones put up for you
- Your own QR code, so every diner gets asked and not only the angry ones
- 4 posts a month, written and put up on your Instagram and your Google listing
- We put the good replies up for you. Prefer to see every one first? Say so and we will
- Anything negative always waits for your OK, on every setting
- Offers and photos put on your Google listing
- A chat on your website that answers your regular questions, and texts pickup orders straight to your phone
Want proof first? Send us your Google listing and we'll write replies to your last five reviews, free. Ask for yours
No setup fee, no contract, no charge per location, and no upsell waiting for you later. See the chat and the ordering working on a demo restaurant →
Where the $199 comes back, honestly
Everybody selling you something like this waves one flattering number at you. Here are all four places the money comes from, including the one that is smaller than you would hope.
- $10 to $12 A delivery order that becomes a pickup order Somebody about to tap DoorDash sees your own link first, and a free side for using it. On a $40 order the delivery commission you never paid is around a quarter of it. This is the big one, and the offer is what makes people switch.
- The whole margin An order that would not have happened at all The phone that rings at 7:40 on a Friday when every pair of hands is carrying plates. A caller who gets no answer does not sit there waiting for one. The chat answers, takes the order, and texts it to you. Nobody can put a number on how often that happens in your place, so we will not pretend to.
- About $2.80 A pickup order moved off an app Smaller than everyone tells you. The apps take 6 to 7 percent on pickup, not the 25 to 30 they take on delivery. On a $40 order that is under three dollars, so you would need roughly seventy of them a month for this line alone to cover the fee. It will not, on its own, and anybody telling you otherwise is quoting you a delivery rate for a pickup order.
- The rest Every review answered, every diner asked, four posts written Which is most of what you are actually buying. The ordering is the part that shows up as money. The reviews are the part that decides whether somebody walks in at all.
Rates checked August 2026 from the apps' published merchant pricing. Estimates for comparison, not a quote, and your numbers will be your own. We are not going to hand you a payback figure with your name on it that we cannot stand behind.
Get it off your list this week.
Ten questions to set up, about five minutes. $199 a month. Cancel any month. Usually live within two business days.
Start for $199/mo