Connect your accounts

You never share a password. You add us the same way you'd add a member of staff, and you can remove us any time.

✓ No password shared ✓ Remove us in 2 clicks ✓ We can't take over your accounts
1. GoogleRequired. 30 seconds. 2. FacebookOnly if you want us posting. 3. InstagramDo Facebook first.

1. Google Required

This is the one that matters. It's how we see your reviews and reply to them.

The email to add
hello@example.com

  1. Open your Google Business Profile

    Go to business.google.com and pick your restaurant. Sign in with the Google account that owns the listing.

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  2. Open the menu

    Click the three lines (☰) or the three dots, then choose Business Profile settings.

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  3. Click "People and access"

    This is where you add anyone who helps with your listing, like a staff member.

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  4. Click "Add"

    Usually a button at the top of that panel.

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  5. Paste our email

    Use the Copy email button above so it's exact. One wrong letter and the invite goes nowhere.

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  6. Choose "Manager", then Invite

    Pick Manager, not Owner. Manager lets us reply to your reviews. It does not let us change who owns the listing or remove you.

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2. Facebook Page Optional

Only needed if you want us putting your posts up for you. Skip it and we'll just send you the captions to post yourself.

The account to look for
ReplyPlate

Search this name, or use the same email as above.

  1. Open Meta Business Suite

    Go to business.facebook.com and pick your restaurant's Page. You can also get there from your Page's Professional dashboard.

  2. Find "Page access"

    It's under Settings. Meta moves this around fairly often, so if the wording is slightly different, look for anything about people, roles or access.

  3. Add us under "task access"

    There are usually two lists. Use the one for task access, not the one for full Facebook access. Task access is the smaller, safer kind.

  4. Turn on Content only

    Switch on Content, which is create and manage posts. Leave Messages, Ads and anything about money switched off. We don't need them and we don't want them.

  5. Confirm with your own password

    Facebook will ask you to type your own password to confirm the change. That's normal, and it stays with Facebook. We never see it.

3. Instagram Optional

Instagram is the fiddly one. It works, but Meta hides the settings in odd places and changes them often. If you get stuck, stop and email us rather than clicking around.

  1. Make sure it's a Professional account

    In the Instagram app: Settings, then look for account type, then switch to Professional or Business. It's free, it takes a minute, and you keep everything you've posted. Personal accounts can't be connected to anything.

  2. Link it to your Facebook Page

    Still in Instagram settings, find the option about linking or connecting a Facebook Page, and pick your restaurant's Page. This is the step people miss.

  3. Check it shows up in Business Suite

    Back on business.facebook.com, your Instagram should now appear next to your Page. If it does, the access you gave us in step 2 usually covers Instagram too.

Honest note about posting. Right now a person on our side puts your posts up using the access you've granted. Fully automatic posting needs Meta to approve our software, which takes months, and we'll tell you when that's done. Nothing about your side changes when it happens.

Done it?

Tell us and we'll check the invite arrived. If something didn't work we'll come back to you the same day.

I've added you →

Questions people ask

Do you get my password?

No. You never type a password anywhere for this, and we never see one. Google just adds our email to the list of people allowed to help with your listing, the same way you'd add a member of staff.

What can you actually see and do?

As a Manager we can read your reviews and reply to them, and update things like your posts and hours. We cannot change who owns the listing, we cannot remove you, and we cannot delete the listing. Nothing about your bank, your bookings or your till is connected to this.

How do I remove you later?

Same screen you just used. People and access, click our name, remove. Two clicks and it takes effect straight away. If you cancel, we take ourselves off the same day without you having to ask.

Manager or Owner, which one?

Manager. Never make us an Owner. Manager is everything we need, and it keeps you in full control.

I can't find "People and access"

Usually it means you're signed into a different Google account than the one that owns the listing. Try signing out and back in with the account you first set the restaurant up with. If you're not sure which that is, email us and we'll work it out with you.

Do I have to connect Facebook and Instagram?

No. Google is the only one that matters, and it's the one your reviews live on. If you skip the social ones we'll just send you the captions each month and you post them whenever suits you. Plenty of owners prefer that.

Why is Facebook asking for a password?

It's asking you for your own password, to check it's really you making the change. That's Facebook being careful, and it's a good sign. You never type it anywhere near us and we never see it.

My Instagram isn't a Professional account

Switching is free, takes about a minute, and you keep every photo and follower you have. It's in the Instagram app under Settings. Personal accounts can't be connected to anything by anyone, so this step isn't us being awkward.

Someone else set up my Google listing

This happens a lot, often an old marketing company or the person who built your website. You'll need them to add us, or to make you an Owner first. Email us and we'll send you the exact wording to forward to them.

Stuck at any step? Email hello@example.com and we'll sort it out. No call needed unless you want one.